Refund Policy

Refund Policy

. We value your satisfaction and aim to provide a transparent and fair refund process. This Refund Policy applies to payments made through Stripe on our website.

1. General Policy

We offer refunds under specific conditions outlined below. Please read carefully to understand when you may be eligible for a refund and how to request one.

2. Eligibility for Refunds

A refund may be issued if:

  • The product or service is not delivered as described.
  • The product is defective, damaged, or unusable, and the issue cannot be resolved.
  • A duplicate payment was made due to a technical error.
  • A cancellation is requested within the eligible refund window (if applicable to your product or service).

Please note that certain digital goods or services may be non-refundable due to their nature. This will be indicated at the time of purchase.

3. How to Request a Refund

To initiate a refund request, please contact us at [email protected] within 7 days of your purchase. Include the following details:

  • Full name and contact information
  • Order or transaction ID
  • Description of the issue
  • Any relevant screenshots or supporting documents

We will review your request within 2–5 business days and notify you of the outcome.

4. Refund Method

If approved, your refund will be processed back to the original payment method via Stripe. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.

5. Non-Refundable Situations

Refunds will not be issued if:

  • The product/service was delivered as described and is free of defects.
  • You changed your mind after the purchase.
  • You failed to follow usage instructions or system requirements.
  • You did not request a refund within the applicable timeframe.

6. Stripe Dispute and Chargebacks

We encourage you to contact us before opening a dispute through Stripe. Resolving issues directly with us allows for a quicker and more satisfactory resolution.

7. Contact Us

If you have any questions about our Refund Policy, please reach out to our support team:

📧 Email: [email protected]